Refund Policy

If your purchase was processed by our reseller and merchant of record, Zotlo, all billing, cancellation, and refund matters are administered by Zotlo.

Refund Eligibility

You may be eligible to request a refund within 14 days of your purchase, provided that the digital product has not been fully delivered or accessed, in accordance with applicable consumer protection laws.

Where digital content is made available immediately after purchase, you acknowledge that you consent to immediate performance and may lose your right to withdraw once delivery or activation has begun, where legally permitted. Nothing in this policy limits your mandatory consumer rights, including rights relating to defective or undelivered services.

How to Request a Refund or Cancellation

For wallet, Stripe card or direct crypto purchases, or an earlier purchase paid through Whop, contact support@getwanderly.com with your purchase email, order reference and reason for the request. Approved refunds go back to the original payment method.

For Zotlo purchases, you may:

• Submit a cancellation or refund request at any time via Zotlo account portal by signing in with the same email address used for the purchase.
• Alternatively, contact support@zotlo.com.
• For general purchase, payment, cancellation, or refund inquiries, email support@zotlo.com.

Wanderly may assist by providing transaction details to Zotlo where required.

How Refunds Are Processed

For purchases through Zotlo, refund requests are reviewed and processed by Zotlo. You agree that Zotlo may require reasonable verification (including purchase email and transaction details) to authenticate your request. Eligibility, timing, and method of any refund are determined by Zotlo's applicable terms presented at the paywall.

For card purchases through Stripe, Wanderly is the seller: email support@getwanderly.com with your purchase email and order reference, and we review the request under this policy. Approved refunds are issued through Stripe, including any sales tax or VAT that was added at checkout.

Approved refunds will be issued to the original payment method used at checkout.

Fraud & Abuse

Refund requests may be refused where there is evidence of fraud, abuse, or violation of the applicable terms, subject to your statutory rights.

Merchant of Record

Zotlo's registered details are: Z3P LLP, 5th Floor, 86 Jermyn Street, London, SW1Y 6AW, United Kingdom.

Contact Us

If you have any questions about our refund policy, please contact us at support@getwanderly.com or visit our Help Center.