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Quick answers before you write
These cover most of what travellers ask us. If your question is about a specific order, include the email you bought with and the order number so we can find it straight away.
- My eSIM won't activate or shows no signal
- The QR code won't scan or install
- When should I install and turn on my eSIM?
- Data is slow or there's no internet
- Can I get a refund?
- What is the Zotlo charge on my statement?
- Will my phone work with an eSIM?
- Can I keep my own number for calls and texts?
Browse every guide in the help centre.