Already installed? Stop at the QR step.
“This eSIM is already on this phone” is a success message, not a reason to reinstall. Turn the eSIM line on, select it for mobile data, and enable data roaming. Never delete a travel eSIM to troubleshoot it—the activation code is usually single-use.
Installed but no internet? Try these four steps
Check that your plan covers your destination and still has data and validity remaining.
- Enable Data Roaming for the Wanderly eSIM and select it for mobile data. Keep data roaming off for your home SIM.
- If the current network gives you trouble, turn off automatic network selection and try another network listed for your plan. Allow a minute for each connection attempt.
- Temporarily turn off other SIMs/eSIMs in SIM settings, leaving Wanderly enabled. This pauses calls and texts on those lines; turn them back on after testing. Do not delete any eSIM.
- Restart your phone, then turn Wi-Fi off briefly to test mobile data at your destination.
Where to select a network manually
- iPhone: Settings > Cellular (or Mobile Service) > Wanderly eSIM > Network Selection > turn Automatic off.
- Samsung: Settings > Connections > Mobile networks > Network operators > turn Select automatically off for the travel line.
- Pixel: Settings > Network & internet > SIMs > Wanderly eSIM > turn Automatically select network off. Menu names vary by phone.
Choose a supported network from your plan details. If none is listed, ask support which networks to try.
QR Code Method (Recommended)
Install once, then complete the connection settings
Open the QR code on another screen
Keep this guide or your order email open on a laptop or second device. A phone cannot scan a QR code displayed on its own screen.
Add the eSIM
Go to Settings → Cellular (or Mobile Data) → Add eSIM → Use QR Code, then scan it.
Add Cellular Plan
Tap 'Continue' on the 'Add Cellular Plan' screen. Your iPhone will download the eSIM.
Label Your Plan (Optional)
You can label the plan (e.g., 'Travel' or 'Wanderly') to easily identify it later.
Select Wanderly for cellular data
At your destination, go to Settings → Cellular → Cellular Data and choose the Wanderly line. Turn Allow Cellular Data Switching off.
Enable Data Roaming
Go to Settings → Cellular → Wanderly → Data Roaming and turn it ON. Leave data roaming OFF for your home line.
Manual Activation
If you can't scan the QR code
- 1.Go to Settings → Cellular → Add Cellular Plan
- 2.Tap 'Enter Details Manually'
- 3.Enter the SM-DP+ Address and Activation Code from your email
- 4.Tap 'Next' and wait for the eSIM to install
- 5.Select Wanderly under Cellular Data, then enable Data Roaming on the Wanderly line
Troubleshooting
Common issues and how to fix them
QR code won't scan
Make sure you're scanning with sufficient lighting. Try the manual activation method instead.
eSIM won't download
Ensure you have a stable WiFi connection. Restart your phone and try again.
No data connection after installation
Confirm three separate settings: the Wanderly line is on, it is selected for mobile data, and data roaming is on for that line. Then use Airplane Mode for 30 seconds. Only change the APN if your order details or support gives you a specific APN; most phones configure it automatically.
eSIM not appearing in settings
Restart your device. If issue persists, contact our support team.
Error during installation
If the phone says the eSIM is already on this phone, installation succeeded. Do not scan again or delete it. Find the line in SIM settings and complete the mobile-data and roaming steps.
Still need help?
Our support team is ready to assist you