eSIM Not Activating? Work Through This List

Installed but no internet: four connection checks

At your destination, confirm the plan covers your location and has data and validity remaining. Keep the eSIM installed while troubleshooting.

1. Enable Data Roaming for the Wanderly eSIM and select it for mobile data. Keep data roaming off for your home SIM.
2. If the current network gives you trouble, turn off automatic network selection and try another network listed for your plan. Allow a minute for each connection attempt.
3. Temporarily turn off other SIMs/eSIMs in SIM settings, leaving Wanderly enabled. This pauses calls and texts on those lines; turn them back on after testing. Do not delete any eSIM.
4. Restart your phone, then turn Wi-Fi off briefly to test mobile data at your destination.

Manual network selection on your phone

Try a supported network listed in your plan details. If no networks are shown, ask Wanderly support which to choose.

• iPhone: Settings > Cellular (or Mobile Service) > Wanderly eSIM > Network Selection > turn Automatic off.
• Samsung: Settings > Connections > Mobile networks > Network operators > turn Select automatically off for the travel line.
• Pixel: Settings > Network & internet > SIMs > Wanderly eSIM > turn Automatically select network off. Menu names vary by phone.

If the profile will not download

• Switch off any VPN and try again.
• Move off captive-portal Wi-Fi (hotels, airports) to a home network or personal hotspot.
• Check the activation code has not already been used — codes are single-install.
• Confirm the phone is eSIM-capable and carrier-unlocked.
• Restart the phone and retry once before requesting a reissue.

If the profile is installed but there is no service

1. Confirm the line is switched on in your cellular settings.
2. Turn on Data Roaming for that line — travel eSIMs require it.
3. Set the eSIM as your Cellular/Mobile Data line.
4. Toggle airplane mode for 15 seconds.
5. Reset the APN to default instead of typing one in.
6. Turn off automatic network selection and try another supported network listed for your plan.

Still nothing

Check the plan's status: some travel plans only activate on first connection in the destination country, and a plan whose validity has expired behaves exactly like a broken profile. If you see a PDP authentication failure, follow that guide specifically.

If none of the above helps, contact support with your ICCID, the exact error text and a screenshot of your cellular settings — that combination usually resolves it in one reply.