Your email address is where order confirmations and eSIM QR codes are delivered, so it is worth keeping current.
Change it in your account
- Sign in and open your dashboard.
- Go to Account settings.
- Enter the new email address and save.
- Confirm the change from the verification email sent to the new address.
If an order went to the wrong address
Contact support with the order number and the correct address. We can resend the confirmation and activation details — we cannot change the address on a completed order retroactively, but we can deliver it wherever you need.
Guest orders
If you checked out as a guest, create an account with the same email address and past orders will link to it automatically.
Frequently asked questions
Will changing my email affect existing eSIMs?
No. Installed profiles keep working; only future emails go to the new address.
I never got my confirmation email — what should I check?
Spam and promotions folders first, then contact support to have it resent.
Can I merge two accounts?
Contact support; we can link guest orders to your main account.
Need a hand with your account?
Contact supportRelated guides
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