Most failed checkouts come from bank-side fraud rules rather than anything on our side — an international merchant plus an unusual amount is a classic trigger.
Card declined
- Check the billing address exactly matches your bank's records.
- Look for a bank app notification asking you to approve the transaction.
- Try a different card, or a wallet-balance top-up.
- Some prepaid and virtual cards block international merchants outright.
Charged but no eSIM
Check your inbox and spam folder first — delivery is normally within a minute. If nothing arrives, open a ticket with your order number; we can resend the profile or refund the charge.
A pending authorisation that never completes will drop off your statement automatically, usually within a few days.
Crypto payments
- Underpaid invoices stay pending until the full amount is received.
- Network congestion can delay confirmation; the order completes automatically once confirmed.
- Always pay in the exact currency the invoice specifies.
Frequently asked questions
Why was my card declined?
Usually a bank fraud rule on an international transaction, an address mismatch, or a card that blocks foreign merchants.
I was charged but got nothing — what now?
Check spam, then contact support with your order number. We resend or refund.
Is a pending charge a real charge?
No. Authorisations that do not complete are released by your bank automatically.
Still blocked at checkout?
Contact supportRelated guides
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