Payments & Refunds
Understand accepted payments, failed checkouts, refund eligibility, and processing times.
Payment and eSIM delivery are separate steps. A successful payment should create an order and deliver installation details; a pending or failed checkout should not be treated as a completed order.
Use these guides to check a payment problem or understand whether a delivered digital plan is eligible for a refund.
5 guides
Payment Issues
Card declined, payment pending or charged without an order? Here's what causes each and how to resolve it quickly.
Accepted Payment Methods
Which payment methods Wanderly accepts, how wallet balance works, and which currencies are supported at checkout.
Refund Eligibility
When a Wanderly eSIM order qualifies for a refund: unused plans, failed activations and technical faults, plus what falls outside the policy.
How Refunds Work
What happens after a refund is approved: how long card, crypto and store-credit refunds take, and how partial refunds are calculated.
Why Zotlo Appears on Your Bank Statement
Zotlo is the merchant of record for Wanderly eSIM purchases, so Zotlo is the name that reaches your bank. Wanderly plans are one-time purchases, so there is no subscription to cancel.
Review the complete eligibility rules before submitting a request.
Read the full refund policy