Payments & Refunds
Understand accepted payments, failed checkouts, refund eligibility, and processing times.
Payment and eSIM delivery are separate steps. A successful payment should create an order and deliver installation details; a pending or failed checkout should not be treated as a completed order.
Use these guides to check a payment problem or understand whether a delivered digital plan is eligible for a refund.
6 guides
Buying with confidence: plan terms, payments and support
Check coverage, hotspot limits, activation, checkout taxes, billing names and refund terms before buying a Wanderly travel eSIM.
Payment Issues
Card declined, payment pending or charged without an order? Here's what causes each and how to resolve it quickly.
Accepted Payment Methods
Which payment methods Wanderly accepts, how wallet balance works, and which currencies are supported at checkout.
Refund Eligibility
When a Wanderly eSIM order qualifies for a refund: unused plans, failed activations and technical faults, plus what falls outside the policy.
How Refunds Work
What happens after a refund is approved: how long card, crypto and store-credit refunds take, and how partial refunds are calculated.
Why Zotlo Appears on Your Bank Statement
Understand Zotlo charges on your statement, one-time eSIM purchases, refunds and what to do about a charge you do not recognise.
Review the complete eligibility rules before submitting a request.
Read the full refund policy