Once a refund is approved, the timing depends on how you paid. Store credit is immediate; card refunds depend on your bank.
Timing by payment method
- Store credit (wallet balance): applied immediately and usable at checkout straight away.
- Card: 5–10 business days for the funds to appear, depending on your bank.
- Cryptocurrency: refunded as store credit by default, since crypto payments cannot be reversed to the original transaction.
Partial refunds
If part of an order was fulfilled — for example, one eSIM in a multi-country bundle failed — we refund the affected portion rather than the whole order. The remaining plans stay active.
What happens to the eSIM
A refunded plan is deactivated. If the profile is still on your phone, delete it to avoid confusion; it will no longer carry data.
Frequently asked questions
How long does a refund take?
Store credit is instant. Card refunds typically take 5–10 business days to appear on your statement.
Can I get a partial refund?
Yes, when only part of an order was affected.
How are crypto payments refunded?
As store credit, because crypto transactions cannot be reversed.
Need to start a request?
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